Contact Us

We Are Here to Help!

At Gametoyfriend, we pride ourselves on providing responsive and personal customer service. Now that I (Gilbert) am operating this store full-time, I am dedicated to resolving your issues as quickly as possible.

OUR PROMISE

We strive to respond to all emails within 24 hours (Monday to Saturday).

HOW TO REACH US

For all inquiries, please email us directly at: 👉 Email: [email protected]

TO GET A FASTER REPLY

To help us assist you efficiently, please include the following details in your email:

  • 📦 Order Status: Please include your Order Number (e.g., #12345) in the subject line.
  • 🧩 Missing Parts: If you found a missing brick, please attach a photo of the instruction manual marking the missing piece. This helps us send the correct replacement immediately.
  • 🤝 Partnerships: For “Hobbyist Support Program” applications or Wholesale inquiries, please use “Partnership” in your subject line.

COMMON QUESTIONS

Before emailing, you might find an immediate answer here:

  • Where is my package? Please check our Shipping Policy regarding production times (7-10 days) and tracking updates.
  • Returns & Refunds: View our Refund Policy.

I look forward to hearing from you!

Best regards, Gilbert & The Gametoyfriend Team

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